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FREQUENTLY ASKED QUESTIONS

Q: What is Cristiano Ronaldo Footy?
A: Cristiano Ronaldo Footy is Cristiano Ronaldo’s official action football (soccer) game online. Experience the most engaging 3D matches on Facebook, designed for both football followers and Ronaldo fans! There are multiple Leagues to climb and a Heads and Volleys game where you can compete with friends and Footy fans worldwide! For more information: www.facebook.com/footygame.
Q: How do I play Cristiano Ronaldo Footy?

A: Cristiano Ronaldo Footy is an online game that is played via your web browser. The game currently supports the following browsers: Chrome, Internet Explorer, Firefox and Safari. It can be played on either a PC or a Mac.

On your first visit to Cristiano Ronaldo Footy you will be greeted with a step-by-step tutorial that will give you all the basic information on how to play Cristiano Ronaldo Footy.

Further information on how to play can be found here: http://www.hooplomedia.com/faq/crf.

Q: What languages are supported by the game?

A: The game is being translated at the moment and is being updated all the time. So if you do not see your specific language option at the moment then please be patient, it will be supported soon. The languages supported by the game will be: English, French, Italian, German, Spanish, Portuguese, Turkish, Indonesian, Russian, Chinese and Korean.

Q: Can I play as Cristiano Ronaldo?
A: Yes! Cristiano Ronaldo can be purchased as a loan player once you reach level 6 in the game. A perfect use of the Tokens that come with the VIP pack.
Q: What is the Cristiano Ronaldo Footy VIP Pack?
A: The Cristiano Ronaldo Footy VIP Pack is an opportunity for you to be associated with Cristiano Ronaldo’s official game and gain access to exclusive privileges. You will be given a collection of in-game currency, equipment and special moves at a huge discount to give you an advantage when playing the game. You will also have the chance to win valuable real-life prizes!
Q: What items are included in the VIP Pack?
A: The VIP Pack consists of the following items:
  • In-game Currency worth over €60:
    • 300 Tokens
    • 300 Shields
    • 30,000 Coins
  • Equipment worth €40:
    • 1 Heat Blaze Headband (Speed +4)
    • 1 Heat Blaze Shirt (Speed +2)
    • 1 Heat Blaze Badge (Dribbling +10)
    • 1 Heat Blaze Shorts (Dribbling +6)
    • 1 Heat Blaze Boots (Speed +10)
    • 1 Defensive Force Shades (Tackling +8)
    • 1 Defensive Force Shirt (Tackling +8)
    • 1 Defensive Force Shield (Positioning +10)
    • 1 Defensive Force Shorts (Positioning +5)
    • 1 Defensive Force Boots (Speed +10)
  • A ‘Ronaldo Collection’ of 6 premium Special Moves:
    • Ronaldo Strike (a powerful, perfectly aimed shot that guarantees a goal)
    • Bicycle Smash (an unstoppable overhead volley)
    • Precision Rainbow (a flick dribbling move that cannot be tackled)
    • Slide-Rule-Pass (a certain winning tackle and instant pass rolled into one)
    • Super Step Over (Ronaldo’s trademark dribbling move that cannot be tackled)
    • Tornado Whirl (a spinning dribbling move that cannot be tackled)
  • Exclusive ‘VIP Vertex’ Team Pattern
  • As well as receiving this pack of items and currency every VIP will be entered into prize draws for the following prizes and privileges:
    • Signed Cristiano Ronaldo shirts
    • Have your name featured on Ronaldo’s Facebook fan page, his twitter page and on the game’s Facebook fan page
    • Be included in an official Cristiano Ronaldo Footy advertising video, which will be used as a trailer video on Ronaldo’s Facebook fan page and elsewhere
    • Become one of the players in CR’s own Footy team in Cristiano Ronaldo Footy
Q: What can I buy with my in-game currency?
A: You can buy a range of different items from the in-game store. These include equipment to boost your players’ performance and make them look unique, and special moves that you can trigger during a game to make a spectacular shot, a mesmerizing dribbling move or a critical tackle. You can also buy loan players of different abilities who will join your team for a limited number of matches. These loan players can make all the difference because of their superior skills; the best player you can loan is Ronaldo himself!
Q: How will I know that my items from the VIP Pack have been applied to my account and where can I find them?

A: After buying the VIP Pack, the items from the pack can be claimed when you next play Cristiano Ronaldo Footy on Facebook. When first starting the game, you will see the Exclusive VIP Pack Welcome Screen. This screen has a ‘Claim’ button. When you click this ‘Claim’ button, the items will be applied to your account.

You will see the coins and other currency in the profile panel at the top of the game page. Items from the bundles will be in the Squad > Equipment menu. Special Moves can be found in the Store > Special Moves menu. If you go to the Team Settings section of the Squad Menu you will find the VIP Vertex team pattern, which is exclusive to holders of the VIP Pack.

Q: How can I find Ronaldo’s Facebook fan page?
A: Click on this link (or copy this address into your browser) - http://www.facebook.com/Cristiano.
Q: How do I purchase the VIP Pack?
A: Click the ‘BUY NOW’ button and follow the ‘Authenticate’ > ‘Payment’ > ‘Confirmation’ instructions.
Q: What Payment methods can be used?
A: Payments must be transacted through PayPal, which accepts multiple convenient payment methods.
Q: When is Cristiano Ronaldo Footy going to be launched? Does purchase of the VIP pack grant me exclusive access to the game?
A: The game is now live in ‘Open Beta’ mode on Facebook, so you can try the game now before purchasing the VIP Pack. The VIP Pack is a collection of in game items, currency and special moves, it does not grant the purchaser exclusive access.
Q: Do I need to purchase the VIP Pack to play Cristiano Ronaldo Footy?
A: No. Cristiano Ronaldo Footy is a free to play game. However the VIP Pack is a great way to start, offering exclusive bonuses that will give you an edge against the competition.
Q: Do I have to pay to play Cristiano Ronaldo Footy?
A: No, the game is free to play.
Q: Can I buy more than one VIP Pack?
A: Yes, you can buy as many VIP Packs as you like, and you will receive an extra set of in-game items and currency each time you do so. However, each VIP will only be entered into each prize draw once.
Q: Can I cancel my VIP Pack order after I have purchased it, and get a refund?
A: We are unable to offer refunds for the VIP Pack. All orders made are final. If you have any issues with your VIP Pack purchase please contact footy@hooplomedia.com.
Q: Can I gift the VIP Pack to a friend?
A: No, but you could lend your friend €15 and then they could buy it.
Q: Why do I have to login to Facebook to purchase the VIP Pack?
A: You will need a valid Facebook account when purchasing the VIP Pack so we can ensure that the items from the VIP Pack are applied to your account.
Q: How do I login to Facebook via the Cristiano Ronaldo Footy VIP Pack website?
A: When prompted, you will be able to use your Facebook username and password to access your account. You will then be able to continue with your purchase.
Q: How do I get in touch to let you know about a problem I am having?

A: The best way of getting in touch with us is to send an email to: footy@hooplomedia.com.

Please include as many details as you can, it makes it much easier for us to find the problem and deal with it. For example, let us know what browser you are using, and what happened just before you noticed the problem.

Q: How does Hooplo Media protect my personal information?
A: Hooplo Media will store none of a user's payment information as all payments are made through Paypal. More information on Hooplo Media’s privacy policy can be found here: http://www.hooplomedia.com/privacy/crf.
Q: What types of cookies are used by Hooplo Media and why?
A: Hooplo Media uses cookies to improve player experience from session to session and for tracking and analysis. This information helps to inform us on how to improve our games to better fulfill the needs of our audience. More detailed information on our cookies policy can be found here: http://www.hooplomedia.com/privacy/crf.

Frequently Asked Questions